Please try again shortly. The Virtual Agent is currently unavailable. Be careful not to dislodge other cables. To reset the BIOS, use one of the following sets of steps, depending on the type of computer you are using:. Windows checks for problems. Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software.

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Be careful not to dislodge other cables. If the troubleshooter detects problems, follow the instructions to fix the problem. Tips for fixing common driver problems http: Sometimes a more recent BIOS update dcd fix the problem.


The disc drive should now be recognized by your recording software. If a LowerFilters value is listed on the right side of the registry editor window, click the LowerFilters value, and press the Delete key. Please click Accept as Solution, if your problem is solved.

Message 1 dvd-rwm 2. Thanks for marking this as the answer.

All forum topics Previous Topic Next Topic. Click the Software – Multimedia and Software – Solutions categories and look for any available recording software updates for example: If so, select your model number from the list. evd


Please try again shortly. Use the arrow keys to select Device Configurationthen press Enter. If the drive is not recognized, continue to replace the PxHelp20 registry value. Asia Pacific and Oceania. If you are using a notebook computer, skip to the step to Clear the upper and lower registry filters.

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Thanks for your feedback, it helps us improve the dvdd. If drive name is shown with a disabled icon the drive icon is marked with an arrow pointing downthe drive has been disabled.

If Windows does not recognize the drive, repeat the steps to check the drive name in Device Manager to see if the drive name appears in Device Manager and troubleshoot disc burning software if needed.

It was working until I did micosoft updates.

Click the Download button, and then follow the on-screen instructions to download and install each applicable update. A copy of the registry has been saved for back-up purposes to the Documents folder. Do the following depending on what displays in the Device Status section:. If you find an update, select the ones that apply. If you suspect that the drive might be bad after using these steps, test the drive to see if the sevice has failed.


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If not, continue to the next step. If connected to the Internet, click the Check for firmware update button to automatically check for a firmware update. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. Driver Matic allows cdro installation of a driver with the click of a button.

HP PCs – CD/DVD Drive Is Not Detected (Windows 10, 8)

Right-click the drive name and select Enable. If error code 1019313239 or 41 displays in Device Status, a problem exists with the integration of previous CD burning software.

Resetting the computer power can fix this problem. Be careful not to dislodge other cables. The software results page fh60l your computer displays with the operating system selected. I’m unable to roll back to a previous driver, as this is the only driver that has ever been used. This site in other languages x.